Winning with a bonus is only half the job. To get the money into your account, you need to finish the bonus conditions, verify your identity and follow the casino's payment rules. Here is the process step by step, plus the mistakes that most often get withdrawals rejected.
Step 1: Check your wagering progress
Most casinos show a progress bar in the bonus section. Until it reaches 100%, bonus winnings stay locked. Use our wagering calculator to know in advance how much you need to bet.
Step 2: Make sure you followed the rules
- No single bet above the max bet while the bonus was active.
- No play on excluded games with bonus funds.
- Wagering completed before the expiry.
Our guide to bonus terms explained covers each rule in detail.
Step 3: Complete KYC verification
Licensed casinos must verify who you are before paying out. Usually they ask for a photo ID, a proof of address (utility bill or bank statement under 3 months old) and sometimes proof of the payment method. Upload them as soon as you register: it avoids days of waiting later.
Step 4: Choose the right payment method
Most casinos require you to withdraw to the same method you deposited with (the "closed loop" rule). E-wallets and crypto are usually fastest; cards and bank transfers take longer. Compare options in our casino payment methods guide and the list of fastest payout casinos.
Step 5: Request the withdrawal and wait for approval
Withdrawals first go through a "pending" period (from instant to 72 hours) while the casino reviews them. Avoid reversing the withdrawal to keep playing: that is how many wins are lost.
Why withdrawals get rejected
- Wagering not finished or bonus expired.
- Max bet rule broken, even once.
- Multiple accounts or details that don't match your documents.
- Different payment method from the deposit one.
- Winnings above the max cashout cap (the extra is removed).
If a casino refuses to pay without a clear reason, contact support in writing and then the licensing authority. Our guide on how to spot a scam casino lists the warning signs.
18+. Only gamble with money you can afford to lose: responsible gambling.
Related guides: KYC verification explained · Minimum deposit casinos
Frequently asked questions
Why was my bonus withdrawal rejected?
The most common reasons are unfinished wagering, breaking the max bet rule, playing excluded games, incomplete KYC or withdrawing to a different payment method than the one used to deposit.
How long does a casino withdrawal take?
After approval, e-wallets and crypto are usually fastest (minutes to 24 hours), cards take 1–5 working days and bank transfers 1–7 days.
Can I withdraw before finishing wagering?
With a non-sticky bonus you can withdraw your real money balance, losing the bonus. With a sticky bonus you must finish wagering first.
