"Please upload your documents" is the message many players see only when they try to withdraw, and it is the most common reason a payout is delayed. KYC ("know your customer") is a legal requirement for licensed casinos. Doing it early makes everything smoother.
What you will usually be asked for
- Photo ID: passport, ID card or driving licence, all four corners visible and in date.
- Proof of address: a utility bill or bank statement from the last 3 months, showing your name and address.
- Payment proof: a photo of your card (with middle digits covered) or a screenshot of your e-wallet account.
- Source of funds: only for larger amounts, e.g. payslips or bank statements.
- Selfie: some casinos ask for a photo holding your ID.
When KYC happens
Some casinos verify at registration, others before the first withdrawal or after a deposit threshold. Whatever the policy, uploading documents right after you sign up avoids waiting later. It is also a good test: a casino that never asks for ID is a red flag (see how to spot a scam casino).
Tips for fast approval
- Use the same name and address as on your documents when registering.
- Upload clear colour photos, no glare, no cropped edges.
- Withdraw to the same method you deposited with.
- Answer support requests quickly and keep copies of what you sent.
Is it safe to send documents?
With a properly licensed casino using encrypted uploads, yes. Check the licence, the privacy policy and the padlock in the address bar first. Our safe casino checklist and safe deposits guide cover the details. Then follow the steps in how to withdraw bonus winnings.
18+. Gambling involves risk: only play with money you can afford to lose. If it stops being fun, read our responsible gambling page.
Frequently asked questions
Why does an online casino need my ID?
Licensed casinos must verify age and identity, prevent fraud and comply with anti-money-laundering rules. Without verification they cannot legally pay you.
How long does casino verification take?
Often a few hours to 2 working days once all documents are uploaded correctly. Blurry or cropped photos are the most common cause of delays.
Should I verify before I win?
Yes. Verifying right after registering means your first withdrawal is not held up while documents are checked.
